Privacy Policy for MK Tranquility ltd

This Privacy Policy describes how MK Tranquility ltd ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website (the "Website") or book our massage services (the "Services"). We are committed to protecting your privacy and ensuring the confidentiality of your personal information.

Information We Collect

We collect several types of information to provide and improve our services to you:

Personal Information: When you book an appointment or create an account on our website, you may provide us with certain personal information, such as your name, email address, phone number, and billing address. We may also collect information about your preferred therapist, appointment history, and any service packages you purchase.

Health Information: In order to ensure your safety and tailor treatments to your needs, we may collect health information during the consultation form at your appointment. This may include details about any health conditions (past and present), medications you are taking, allergies, injuries, and areas of concern you wish to address with your massage. You are not obligated to provide any health information you are not comfortable disclosing.

Usage Data: We may also collect certain usage data when you visit our website, such as your browser type, IP address, browsing activity on our website, and the date and time of your visit. This data helps us understand how visitors use our website and improve its functionality.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and improve our Services: We use your personal information to process your appointment bookings, manage your account, communicate with you about your appointments, confirm bookings, and send appointment reminders. We may also use your health information to tailor your massage treatment, ensure your safety during the session, and maintain detailed records for future reference.

To personalize your experience: We may use your usage data to personalize your experience on our website by recommending services that may be of interest to you based on your browsing history.

To send you marketing and promotional communications: With your consent, we may use your email address to send you newsletters, promotional offers, and other marketing materials about our services and special promotions. You may opt-out of receiving these communications at any time. (Include instructions for opting out, e.g., by clicking the "unsubscribe" link at the bottom of our emails)

To comply with legal and regulatory requirements: We may use your information to comply with applicable laws and regulations, such as responding to court orders or subpoenas, or to report suspected illegal activity.

Sharing Your Information

We will not share your personal information with third parties except in the following cases:

Service Providers: We may share your information with third-party service providers who help us operate our website and provide our services. These service providers are obligated to keep your information confidential and use it only for the purpose of providing services to us, such as appointment booking platforms, payment processors, or email marketing services. We enter into strict contractual agreements with these service providers to ensure they adhere to our privacy standards.

Legal Requirements: We may disclose your information if we believe it is necessary to comply with a law, regulation, or legal process, to protect the safety of any person, or to prevent fraud or other illegal activity.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Secure storage: We store your personal information on secure servers with industry-standard security measures.

Data encryption: We encrypt your personal information in transit and at rest.

Access controls: We restrict access to your personal information to authorized personnel only.

Employee training: We train our employees on the importance of data privacy and security.

However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal information, including:

The right to access your information: You can request a copy of the personal information we hold about you.

The right to rectify your information: You can request that we correct any inaccurate or incomplete information we hold about you.

The right to erase your information: You can request that we erase your personal information, subject to certain exceptions, such as legal or regulatory requirements to retain certain data.

The right to restrict the processing of your information: You can request that we restrict the way we process your information. For example, you can request that we stop using your information for marketing purposes.

The right to object to the processing of your information: You can object to our processing of your information in certain cases, such as for direct marketing purposes.

The right to data portability: You may have the right to request that we transfer your personal information to another service provider.

How to Exercise Your Rights

To exercise any of these rights, please contact us at mktranquility@yahoo.com or by mail at MKTRANQUILITY LTD, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE. We will respond to your request within a reasonable timeframe.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your personal information, we will securely delete it or anonymize it.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at mktranquility@yahoo.com or by mail at:

• MKTRANQUILITY LTD

• Unit A

• 82 James Carter Road

• Mildenhall

• IP28 7DE